Manager of Care Practice Exam

These questions are part of the practice quiz. Start practicing

• Which is a key element of an effective handoff communication?
• Which element is essential to include in a TO/VO to ensure patient safety?
• During which stage does an emotional response to the problem begin to emerge?
• Which type of conflict occurs between two different people?
• Which statement about staff engagement and patient safety culture is true?
• What should be done if the prescriber cannot be reached to confirm a TO/VO?
• Which term describes assigning responsibility to another qualified person in a specific situation?
• Which statement best describes an acuity-adjusted staffing plan?
• In which stage are all parties aware of the conflict and actions are taken to solve it?
• Which term refers to planning, organizing, coaching, and managing the personnel and material resources of an organization?
• What is a key purpose of monitoring outcomes after implementing evidence-based changes?
• How should a manager address a safety issue reported by a frontline nurse?
• What should be included to ensure traceability?
• What outcomes are targeted by effective case management across care transitions?
• Which practice best ensures continuity of care for high-risk patients?
• Which term describes establishing a vision or goals for an organization and executing them to improve patient safety and reimbursement?
• What are the two things we prioritize by?
• NOT one of the five rights of delegation?
• SBAR is a structured communication framework used for handoffs. Which option correctly lists the SBAR components?
• What is the purpose of a productive work environment in nursing leadership?
• In workforce planning, which metric best indicates staffing adequacy for safe patient care?
• Which practice aligns with effective conflict management?
• Which standard is most relevant to preventing wrong-site surgery?
• Which two prioritization frameworks are identified in the material?
• In a root cause analysis, which statement best describes the focus of the process?
• Which statement best describes the role of compliance with legal and ethical standards in care management?
• Can UAPs work unsupervised?
• RNs can delegate tasks to which of the following?
• Which function evaluates staff performance and unit goals to ensure outcomes are met?
• Which negotiation strategy focuses on cooperation to accommodate the other's needs?
• What is required for effective gas exchange in breathing?
• Which statement about LPN delegation is true?
• Which statement best describes cultural competence in care management?
• What is the standard sequence to ensure accuracy when taking a telephone or verbal order?
• Which statement best describes the manager's role in coordinating care across the unit?
• How should health literacy be addressed in care management?
• What is the role of a duty to warn or protective act in a manager's role?
• Which elements should be documented in a telephone or verbal order to ensure accuracy?
• Which framework posits that physiological needs must be met before higher-level needs?
• Which action demonstrates effective resource management in a healthcare setting?
• The role of circulation is to deliver oxygen and remove wastes. Which option best describes this function?
• Which term describes conflict occurring between groups within an organization?
• In the sequence of conflict stages, which stage immediately follows the latent stage?
• Which diagram is commonly used to identify root causes in quality improvement?
• In resolving a team member conflict, what step should follow a private discussion and identify underlying issues?
• What is the primary purpose of a disaster drill within a healthcare facility?
• Which concept helps nurses manage time and establishes order for completing responsibilities and care interventions?
• What is the role of evidence-based practice in management of care?
• Which statement about LPN responsibilities is true?
• What is the purpose of medication reconciliation after discharge?
• Who performs initial education to a patient?
• How do we identify what to prioritize?
• What is an appropriate sequence for handling patient complaints to improve care?
• Which sequence best represents the initial assessment priority in emergency care?
• What is the purpose of time-out prior to surgery?
• Which principle prioritizes acute needs before chronic conditions?
• Which communication tool improves handoffs and reduces miscommunication during shift changes?
• Which negotiation strategy seeks a middle ground by exchanging concessions?
• A unit is short-staffed. Which action best demonstrates effective prioritization of patient care tasks?
• Which factor most influences patient safety in the hospital setting?
• Which strategy enhances patient outcomes while controlling costs in care management?
• Who performs initial and periodic complete physical assessments?
• Which statement correctly differentiates supervision from management in nursing care?
• Which approach best ensures continuity of care for a patient transitioning from hospital to home?
• Which managerial role motivates the staff to perform?
• What is the primary purpose of a performance improvement plan in a healthcare setting?
• In the sequence, which stage immediately follows the felt stage?
• Which leadership style is hands-off with very little planning or decisions?
• In a root cause analysis of a medication error, what is the first step?
• When a nurse manager conducts a staff performance evaluation, what component is essential?
• How should you communicate to reflect understanding and avoid blame?
• Which negotiation strategy involves avoiding or withdrawing from the conflict?
• Where should you address a conflict when speaking to one individual?
• Which phrase should be used to indicate a verbal order in the medical record?
• Which leadership approach most effectively fosters a culture of safety?
• Which management function involves obtaining, evaluating, and retaining human resources?
• What is the role of data analytics in care management?
• Which ethical principle guides truth-telling to a patient?
• How should a manager address a patient safety incident with family members?
• Which practice is inappropriate for TO/VO?
• Which leadership style believes people are internally motivated and will work hard when given a chance to participate?
• Which statement best describes a change of shift report?
• Which scenario constitutes a potential HIPAA violation?
• What is an example of effective discharge planning with community resources?
• What term describes conflict between two different groups?
• What should be discussed when using assertive communication?
• Which conflict resolution style involves both parties giving up something to reach a solution?
• What is a grievance?
• Which is an example of effective discharge planning?
• Which concept relates to giving attention to something before completing alternatives?
• Which task is NOT appropriate to delegate to an LPN for a stable post-operative patient?
• A patient in isolation develops a fever. As a manager, what process ensures timely communication to prevent delays in care?
• Which management function involves deciding what needs to be done, how it will get done, and who needs to do it?
• What are the steps for addressing a grievance?
• Which quantitative metric is a direct indicator of care quality related to infection control?
• What is the role of case management in care coordination?
• Which term refers to acquiring and managing an adequate staff and staff mix in a care setting?
• How does a manager design an effective incident reporting system?
• Which is a benefit of good time management?
• Which management function involves establishing the chain of command and the lines of authority within an organization?
• What term describes the structure that determines the line of authority and the channels of communication?
• Which of the following is a proper practice for issuing a TO/VO?
• Which action helps prevent medication errors with TO/VO?
• Which principle indicates emergencies should be addressed before expected findings?
• Why is medication reconciliation important in discharge planning?
• Which of the following is most critical to confirm when taking a TO/VO?
• Which term describes a voice or phone-based medication order?
• What is the primary purpose of a care management plan for chronic illness?
• A patient refuses a treatment. As a manager, what is the most appropriate action?
• Which conflict resolution style is described as one person pursuing their own desires at the expense of the other person?
• Which statement best describes the scope of practice for a registered nurse (RN)?
• TO stands for?
• Which principle reflects 'life before limb' by prioritizing systemic issues over local injuries?
• What is the primary purpose of the manager of care in a healthcare setting?
• Which management function involves evaluating whether unit outcomes align with goals?
• Which leadership style emphasizes participation in decision-making and two-way communication and tends to work well in healthcare?
• What is the role of case management?
• What is the primary purpose of the read-back step?
• Which conflict resolution style involves both parties setting aside individual goals to work toward a new common goal?
• Which of the following is a principle of time management?
• In a performance improvement project, what is a PDSA cycle?
• Which negotiation strategy involves one party pursuing their own goals at the expense of the other party?
• Which type of conflict occurs within an individual?
• What is the role of patient advocacy in managerial practice?
• Which statement best describes appropriate delegation to unlicensed assistive personnel (UAP) in a clinical unit?
• Which leadership style is described as one-way communication and coercion, with high work output and quick decisions in time-sensitive situations?
• Which leadership style is most effective for driving quality improvement across a unit?
• After implementing evidence-based changes, what should management do to ensure patient safety outcomes?
• Which practice is part of a telephone report?
• What is a sentinel event, and what is the manager's required response?
• Which practice most effectively ensures caregiver understanding of discharge instructions?
• What is the difference between clinical governance and case management?
• Which stage of conflict is characterized by presence of factors indicating potential conflict, with no conflict yet developed?
• To whom can UAPs delegate tasks?
• Under assertive communication, when should conflict be addressed?
• Which principle prioritizes trends (gradual increases) before transient findings?
• In the sequence, which stage immediately follows the perceived stage?
• Which conflict resolution style is described as one party sacrificing something to allow the other to get what they want?
• Which scenario demonstrates ethical and legal considerations in informed consent?
• What is the stage called when the conflict has ended or resolved and the outcome can be good or bad?
• Which phrase best describes management's focus?
• Which activities are restricted for UAPs?
• What is the best way to evaluate the effectiveness of a new patient safety initiative?
• Which term describes establishing a vision or goals for an organization and having the ability to execute them?
• In SBAR, which element corresponds to the 'A' in the acronym?
• In the ABCDE framework, the 'Disability' step primarily involves what action?
• How should scope of practice be addressed in delegation?
• Which statement best describes the relationship between leadership and vision?
• Which negotiation strategy emphasizes collaborating to address underlying interests and create a win-win outcome?
• Which leadership style encourages group discussion and feedback and works well in healthcare settings?
• Which activity is within the RN scope but not within the UAP scope?
• What does TO/VO mean in clinical documentation?
• Which stage occurs when one party perceives a conflict or problem is present, even if the conflict might not exist?
• Which regulatory standard emphasizes patient rights and involvement in care planning?
• What is a key verification step when receiving a VO/TO?
• Which negotiation strategy involves smoothing the interaction to satisfy the other party?
• Which action best demonstrates HIPAA compliance during electronic communication?
• How should a manager approach staffing in a budget-conscious environment without compromising care?
• Which management function involves directing the activities and motivating staff to carry out plans?
• Which process best ensures medication safety during transitions of care?
• In the ABCDE priority framework, what does the 'E' represent?
• In caring for a stable post-operative patient, which delegation scenario demonstrates appropriate practice?
• Which statement best distinguishes leadership from management?
• Who is the only one who can perform initial assessment and establish plan of care?
• Which principle prioritizes actual findings over potential risk?
• LPNs typically operate in which setting and with what patient stability?
• Which quantitative metric best reflects quality of care improvement in a program that monitors patient safety and outcomes?
• Which practice reduces miscommunication during care transitions?
• RNs develop patient-centered care plans.
• What is the primary focus of clinical governance?
• What element is essential in an incident reporting system to ensure timely follow-up?
• Who remains accountable when a nurse delegates a task to an LPN?
• How should a manager handle conflict between two team members to maintain patient safety?
• What is essential for airway management?
• What are the three leadership styles?
• Which practice supports staffing flexibility in budget-limited settings?
• Which action best supports timely discharge planning to ensure safe home care?
• What analysis helps identify root causes of a problem in care delivery?
• Which SBAR element is used to propose the plan of care or orders?
• Which term describes the transfer of information (and authority) during transitions in care, including opportunities to ask questions, clarify, and confirm?